Book a Strategic Consultation

Expert Consulting and Solutions for Every Stage

If you’re building something new, fixing broken systems, or trying to align your offerings with compliance and customer experience, I’ll help you make it work, clearly and confidently.

I offer practical, independent consulting that combines operational experience, product insight, business process optimisation,  and regulatory fluency, without selling any cover myself.
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What I Offer

Cell Captive Insurance Consulting
Navigate regulatory changes, streamline fund structures, and ensure Financial Sector Conduct Authority (FSCA) alignment across the board.
Assess your current systems, tech stack, and workflows to identify risk points, inefficiencies, and customer experience gaps. From policy setup to claims handling, we map and fix the friction.
Design or refine mechanical warranties, maintenance plans, and service products with compliance and customer experience (CX) in mind. I help you create offerings that are clear, compliant, and commercially viable.
Unpack Financial Sector Conduct Authority (FSCA) requirements, Treating Customers Fairly (TCF) principles, and grey areas in policy wording. Get practical guidance that translates directly into cleaner processes and stronger documentation.
Equip your teams to confidently use your business systems and follow operational processes. From process walkthroughs to hands-on system training, I ensure the frontline understands and applies your internal business procedures. End-to-end deployment and training for your team through the Synaptic platform.
Poor Net Promoter Score (NPS) or high complaints? I review your journey end-to-end to find the Customer Experience (CX) failures, coverage confusion, or friction hurting your business.
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Synaptic

The Right Tools, When They Make Sense

In some cases, I may recommend Synaptic, a cradle-to-grave warranty platform I developed to streamline Value-Added Products and Services (VAPS) workflows and reduce manual errors.

It’s a standalone tool, no obligations, but I can assist with deployment, configuration, or internal training if it fits your setup.

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How It Works

Step 1
Strategic Assessment
We begin with a clear review of your business model, cell structure, product mix, and current systems. This surfaces the gaps, risks, and opportunities whether you’re launching something new or optimising an existing setup.
Step 2
Product and Process Mapping
Together we map your products, pricing logic, claims flows, and dealer relationships. This becomes your operational blueprint, whether the focus is system improvement or preparing for a rollout.
Step 3
System Configuration or Advisory
If you are implementing Synaptic, we configure it to your operational blueprint. If you’re using another platform, we provide detailed guidance to adapt, customise, or integrate the critical elements that drive better performance.
Step 4
Compliance and Risk Controls
We align your business with current regulatory requirements and industry best practice. This includes compliance mapping, claims integrity checks, and fund risk visibility.
Step 5
Launch, Review and Support
We support your rollout with structured handover, staff training, and post-launch reviews. If you’re not launching something new, we provide ongoing feedback and adjustments to keep your operations sharp, compliant, and effective.
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Latest Articles and Insights

Get monthly clarity on warranty trends, compliance updates, and consumer tips.

Building the Right Foundation

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The Real Risk in Service and Maintenance Plans

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Not All Plans Are Created Equal

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Building the Right Foundation

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The Real Risk in Service and Maintenance Plans

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Not All Plans Are Created Equal

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Book a Strategic Consultation

This strategic consultation gives your team plain-language recommendations on warranties and VAPS. We assess what you sell today, benchmark against market practice, and provide a concise plan to grow attachment and safeguard customer experience.
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